Shipping and returns

Every Color Me Hair hair care and skin care product is made to order with our label. For hygiene reasons, opened products can't be returned.

Damaged, defective or wrong item? Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you. If we need the item back, we'll email you a free prepaid return label.

Hair extensions (bundles, closures, frontals, wigs, clip-ins and ponytails) can't be returned once opened, worn, cut or colored. The same 7-day rule applies if hair arrives damaged, defective or not what you ordered.

We don't offer exchanges; we replace damaged or wrong items.

Approved refunds go back to your original payment method.

The 7-day policy covers damaged, defective or wrong items only.